Solutions for a Challenging Time
While many businesses around us have been closed and are preparing to open, we are taking a different approach.
Bicycle shops were declared essential in the beginning and we have been busier than ever in my 31 years in this business. As the owner of Salem Cycle and Marblehead Cycle, I have decided to wait a little longer before we open our doors to customers.
We've been fortunate to be able to offer great sales and service during this time, and to continue that, while maintaining the safety of our employees and customers, I feel we need to keep the public from entering the store for a little longer. In the meantime, we will continue to work on getting ahead on the backlog of service requests and source more bikes for you to purchase.
We know you are all anxious to get out and ride, and we appreciate your patience during this crazy time!
Online Shopping Delivery Options
We’ll arrange a time to provide contactless pickup of your order.
Ship To Home
Many bikes and accessories can be delivered directly to your home.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well being of our team. Please check the hours at your preferred location before visiting or order your gear online at any time of the day.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Please schedule your service on with our scheduler at https://beelinebikes.com/companies/Marblehead_Salemcycle
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes. However due to precautions with Covid-19 once a purchase leaves our storefront returns will be made after deducting a $40 disinfecting fee. We've extended our standard return period so that you can shop with confidence. Your satisfaction is our priority.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, racks, bags, phone holders, GPS, and pedals.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in about a week if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 7-10 business days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you within 48 hours of your purchase if we encounter any issues. Most In-Store orders will be ready within 72 hours or less.
Receiving My Online Order
Q: Do you offer home delivery?
A: Not at this time.
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package before curbside pickup or local home delivery
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home