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20% of all pre-orders is non-refundable

To schedule a repair click here! 

Service Protocol


Why Schedule - Appointments are now required, except for flat tires. We will refuse any bikes brought in for service without an appointment. (We are out of space)

Dropping Off - We ask that you please make an appointment before coming in to drop a bike off for service. If you are stopping by for a small repair like a flat tire, we may be able to address that on the spot, but we cannot guarantee it.

Picking Up - Please make sure that you have received confirmation that your bike is ready to pick up before coming to collect it. 

Bike Delivery - If you would like us to pick-up or drop-off your bike, please add a note when scheduling your appointment and call or email us and let us know that you made the appointment and are requesting delivery. $25/each way. 

Refusal of Service - We have the right to refuse service on any bike we feel we cannot make safe or that we feel would cost more then the bike is worth.

Servicing eBikes

At this time we only service eBikes for brands we sell or any eBike purchased through our store. 

Brands we service: Trek, Electra, Giant, Momentum, IZIP, Diamondback, KHS, Magnum, Stromer, Tern, Batch, Biria

When bringing your eBike in for service we ask that you bring in the key, battery and charger. If possible please charge your bike before dropping it off for service.


Bike Service & Repair Packages

Prices listed are for labor only, unless otherwise noted. Please note that parts to complete these service packages are billed at additional cost and possible additional installation charges. We have the right to refuse service on any bike! Some repairs may require a deposit. All prices are estimates and due to our rising costs prices are subject to change.

Service packages

Regular maintenance is the key to keeping your bike running smoothly ride after ride. Explore the service packages below and stop in or call today to schedule your next tune-up!

Level 1 Service Package

$89.99

Recommended every 50 hours

Everything torqued, aligned, and adjusted

After a bike wash, we’ll dial in your brakes, tune and adjust your shifting to perfection, and ensure that all fasteners are torqued to manufacture specifications

Level 1 includes:

  • • Align and adjust brakes
  • • Align and adjust shifting
  • • Adjust headset
  • • Inspect bottom bracket
  • • Bike wash

  • Replacement parts not included in service package price.

Level 2 Service Package

$174.99

Recommended every 50 hours

Everything cleaned, tensioned, aligned, and adjusted

After a bike wash and thorough deep clean of the drivetrain, we'll true and tension the wheels, dial in your brakes, tune and lube your shifting for perfection.

Level 2 includes everything from Level 1 plus:

  • • Remove and deep clean all drivetrain components
  • • Lateral and vertical wheel true
  • Additional 50-hour Suspension Service Recommended for Mountain:

  • • Fork seal and rear air can service

    Replacement parts not included in service package price.

Level 3 Service Package e

$379.99*

Recommended every 100 hours 

The entire bike stripped, cleaned, lubed, and tuned to perfection.
 
Every bolt, every bearing, every part. We’ll start by stripping your bike to the bare frame for a deep clean and inspection, then we’ll re-lube inner surfaces and rebuild it. If it’s been a while, or if you have put serious miles in all-conditions, this one’s for you.

Level 3 is everything included in Level 2 plus:

• Disassemble entire bike and deep clean all parts

• Overhaul and replace all bearing systems

• Flush and replace hydraulic brakes

• Replace and re-route all cables and housing

• Overhaul front and rear mountain bike suspension and dropper post

Replacement parts not included in service package price.

*Pricing may vary for bikes with suspension. Ask your service technician for details.

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on salemcycle.com.

Your new favorite bike shop

From first time riders of every age to the seriously addicted, we’re here to help!