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20% of all pre-orders is non-refundable

Policies and Shipping

PRICES AND INFORMATION

Salem Cycle prides itself on the accuracy of our web site, but occasionally there are pricing and/or merchandise errors. No order is final and accepted until checked by our in-store staff. You will be notified if an an error has been identified. If there is an error you will be notified and we will happily give you a refund or you can pay the difference before the merchandise is shipped.  If you are picking the merchandise up in our store please bring your credit card and you will charged at the time of pick up.

We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

SHIPPING

Shipping & Return Policies

Shipping Info

Shipping is available for select bicycles, apparel, and accessories. If an item is not available to be shipped on our website, then it is not something we will ship. Orders typically ship within 7-10 business days after being placed.

We only ship items via ground. Expedited shipping is not available at this time. We will either ship your item via UPS or USPS.

If you select an item to ship and choose "gift card only" shipping for an item that is not a gift card, we reserve the right to cancel your order or charge you the appropriate shipping fee for the item.

Our website is intended to help make your shopping experience seamless and enjoyable. We make every effort to maintain current, accurate prices in our online catalog. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Thank you!

Shipping Fees

Order Amount Standard Ground In-Store Pickup
Under $50 $10 Free
$50-$400  $25 Free
$400-$5000 $35 Free
Surcharges You will be billed seperatly for these charges
Bikes Assembled and Re-Boxed. Adults $195, Kids $125 Free
Shoes and helmets $12 per Pair, No returns Free
Car Racks $95 per rack, No Returns Free
Cases $95 per case Free
Trailers/Strollers $95 per trailer/stroller, No returns Free
Trainers $50 per trainer, No Returns Free

Please note that some items not listed above may be subject to additional shipping charges.

We do not ship outside the Continental U.S.

Assembly and Boxing Fees

When shipping bikes we fully assemble them and then re-box them. This is to make sure there are no problems with the bike and that all the parts are there. We charge a flat $195 for all bikes with 26" wheels or larger and $125 for all 24" wheels and smaller.

Shipping Bikes

When purchasing a bike that is available to ship on our website, we only process orders for bicycles if the billing address and shipping address match. The only exception to this rule is if you are shipping your bike directly to a bike shop. If this is the case, you must email us orders@salemcycle.com to alert us or your order will be canceled. 

If you purchase a bike from us, it may be a bike which had previously been assembled and is at one of our stores. All bike purchased from our website are assembled by a technician and then packed for shipping. We do our best to package every bike with as little assembly required for you on receipt of the bike as possible.  If you are unfamiliar with how to attach handlebars, pedals, and wheels to a bicycle, we recommend you bring your bike to a bike shop for assembly.

Any bike that is sold and shipped is not eligible for return.

Return Policy
Marblehead and Salem Cycle will gladly accept returns within 30 days of original purchase date.

  • Items must be in new condition, with all original packaging, and with all manuals and accessories included (items returned damaged, used, or without packaging are not eligible for return).
  • Bicycles may be returned for store credit only or exchanged (re-stocking fee may apply).
  • No returns on “Special Order” items.
  • All refunds require original receipt. For returns without an original receipt, we may, at our discretion, issue store credit.  
  • Refunds will be issued in the same form of payment as originally used.
  • Shipping and Assembly fees are non-refundable.

Returns - Items purchased and shipped

For items purchased and shipped to your home, you have 14 days from the delivery date to post mark and ship an item back to us for a full refund.  You also have up to 30 days from the delivery date to post mark and ship an item back to us for store credit. Items must be in new condition and contain all original tags and packaging.

No Refunds on Shipping Charges.

Any bike that is sold and shipped is not eligible for return. 

Any helmet that is sold and shipped is not eligible for return. 

If you did not receive a return form with your order or you have any questions please email us at returns@salemcycle.com

*IN-STORE PICKUP

Almost all items on our website qualify for free in-store pickup (no delivery charges.) Once your order has been placed, we will call or email when it is ready for pickup. Bicycles typically take 1 week for us to assemble and get ready for you. Most orders (not including bicycles) will be ready within 3-5 business days; however, please keep in mind that some items may require additional processing time to transfer from our warehouse, or for assembly. If you need an item right away, please call us. Unless special arrangements are made in advance, orders must be picked up within 15 days or incur a 10% restocking fee.

PRIVACY & SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.