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Policies and Shipping

PRICES AND INFORMATION

Salem Cycle prides itself on the accuracy of our web site, but occasionally there are pricing and/or merchandise errors. No order is final and accepted until checked by our in-store staff. You will be notified if an an error has been identified. In no event will your credit card be charged until the merchandise is shipped. If you are picking the merchandise up in our store please bring your credit card and you will charged at the time of pick up.

We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Online Orders

*We do not except returns on Warehouse Orders! If the item you are orders is coming from a warehouse that means it is a Special Order.

* No Returns on Shorts, undergarments, socks, helmets, or hats.

* Customer must pay returns shipping.

Please read "Returns" below for more information.

SHIPPING

Shipping & Return Policies

Shipping Info

Shipping is available for select bicycles, apparel, and accessories. If an item is not available to be shipped on our website, then it is not something we will ship. Orders typically ship within 2-3 business days after being placed.

We only ship items via ground. Expedited shipping is not available at this time. We will either ship your item via UPS or USPS.

If you select an item to ship and choose "gift card only" shipping for an item that is not a gift card, we reserve the right to cancel your order or charge you the appropriate shipping fee for the item.

Our website is intended to help make your shopping experience seamless and enjoyable. We make every effort to maintain current, accurate prices in our online catalog. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Thank you!

Shipping Fees

Order Amount Standard Ground In-Store Pickup
Under $149 $9 Free
$149 or more (exclusions below) Free Free
Bikes $95 per Bike Free
Shoes $12 per Pair Free

Please note that some items not listed above may be subject to additional shipping charges.

We do not ship outside the Continental U.S.

Shipping Bikes

When purchasing a bike that is available to ship on our website, we only process orders for bicycles if the billing address and shipping address match. The only exception to this rule is if you are shipping your bike directly to a bike shop. If this is the case, you must email us orders@salemcycle.com to alert us or your order will be canceled. 

If you purchase a bike from us, it may be a bike which had previously been assembled and is at one of our stores. All bike purchased from our website are assembled by a technician and then packed for shipping. We do our best to package every bike with as little assembly required for you on receipt of the bike as possible.  If you are unfamiliar with how to attach handlebars, pedals, and wheels to a bicycle, we recommend you bring your bike to a bike shop for assembly.

Any bike that is sold and shipped is not eligible for return.

Returns

Items must be returned unused and in original packaging. 

Cash/Credit Card Refund within 14 days of purchase with receipt. 

Store Credit Refund within 30 days of purchase with receipt. 

No Refunds or Exchanges after 30 days. 

No Refunds or Exchanges on Special Orders or Closeout Items. 

No Refunds on Shipping Charges.

No Refunds on Gift Cards.

Any bike that is sold and shipped is not eligible for return. 

Any helmet that is  sold and shipped is not eligible for return. 

Returning an Item Purchased Online

Items purchased online can be returned in store (with receipt) or shipped to the store for a return. Customer pays shipping for returns. We do not provide return shipping labels. 

To return an item purchased online please email returns@salemcycle.com

*IN-STORE PICKUP

Almost all items on our website qualify for free in-store pickup (no delivery charges.) Once your order has been placed, we will call or email when it is ready for pickup. Most orders will be ready within one business day; however, please keep in mind that some items may require additional processing time to transfer from our warehouse, or for assembly. If you need an item right away, please call us. Unless special arrangements are made in advance, orders must be picked up within 15 days or incur a 10% restocking fee.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

PRIVACY & SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.